Refunds & Returns

Return Policy for Gingerly Skincare

At Gingerly Skincare, we want you to have a positive and satisfying experience with our products. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your peace of mind. Please read the following guidelines carefully:

1. Timeframe:
- You may initiate a return within 30 days from the date of delivery.
- Returns requested after the 30-day period may not be accepted.

2. Condition of the Product:
- The product must be in its original condition, unopened, unused, and with all original packaging intact.
- We cannot accept returns for products that have been opened or used due to hygiene and safety reasons.

3. Return Process:
- To initiate a return, please contact our customer support team at 
- Provide your order details, including the order number and product(s) you wish to return.
- Our customer support team will guide you through the return process and provide any necessary return authorization or return shipping label.

4. Refund Options:
- Once we receive the returned product and verify its condition, we will process your refund.
- You have the option to receive a full refund to your original payment method or store credit, whichever you prefer.
- If you choose store credit, it will be issued in the form of a gift card that can be used for future purchases on our website.

5. Return Shipping Responsibility:
- If the return is due to our error or a defective/damaged product, we will cover the return shipping costs.
- If the return is for any other reason, the customer will be responsible for the return shipping costs.
- Please retain proof of return shipment for your records.

6. Exceptions:
- Some items may not be eligible for return due to their personalized or custom-made nature. These items will be clearly marked as non-returnable on the product page.
- We reserve the right to refuse returns if the product has been tampered with, damaged due to improper use, or if it does not meet our return policy criteria.

7. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact our customer support immediately.
- We will arrange a replacement for the damaged or defective product or provide a full refund without any additional cost to you.

8. Communication and Updates:
- We strive to keep you informed throughout the return process.

9. Limitations:
- Returns are accepted from customers within the United States. Please check if your location is eligible for returns.
- Proof of purchase may be required for returns, so please retain your order confirmation or receipt.

10. Policy Visibility:
- This return policy is prominently displayed on our website to ensure transparency and ease of access.
- You can find a link to our return policy in the footer of our website or during the checkout process.

If you have any questions or need further assistance regarding our return policy, please reach out to our dedicated customer support team. We are here to help!

Gingerly Skincare reserves the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on our website with the revised effective date.